Our remote support tool allows us to remotely troubleshoot your system. We have a couple different options for remote support that work for both PC and Mac. Works great for emergencies, quick questions, or walk-thrus to review how to accomplish an IT task.

Remote Support Primary Option:

Click here to go to http://help.rmtt.com. Allow and accept all Java prompts. Accept Disclaimer:

Input your details and click submit:

you are now in the queue. If you haven't done so, let the technician you are working with know that you have logged in. Click End Session to disconnect.

Remote Support Alternative Option:

How to let us control your Windows desktop remotely

1. Click here and when prompted, select "Run" and possibly a second "Run" (if you have Windows XP SP2)
2. In this window, double-click the support person's name as instructed by the technician

How to let us control your Mac desktop remotely

1. Save and Open the DMG file
• RMTT-RemoteSupportMac.dmg
2. Drag and drop "Vine Server" to copy it to the Applications folder



3. Double-click your support person's name as instructed