RMTT // Customer Satisfaction Survey

Customer satisfaction is priority #1 at RMTT. Please use this form as an opportunity to let us know what's on your mind whether it be a compliment, concern, or question... we'd love to hear. Included are many of the metrics we value, please feel free to be as complete as you feel appropriate or skip it all and just leave a note with what's on your mind (overall note area is at the bottom by the submit button).

Contact Information

Name*: Anonymous
Email Address:
Phone Number:
Invoice Number (if applicable):
Comment About:

Scheduling

It was quick and easy to schedule a visit

0 1 2 3 4 5
Not Easy > Easy

Visit was scheduled within a reasonable time from when I called

 0 1 2 3 4 5
Not soon enough >Just Right

My preferred method for scheduling a visit is

 Email
Phone
Submit form on website

Scheduling Notes:

Non-technical parts of visit

Technician was on time

0 1 2 3 4 5
Not Even Close > On Time

Technician was appropriately dressed

0 1 2 3 4 5
Needs work > Looks great

Technician was friendly, personable, and easy to understand

0 1 2 3 4 5
Dead Fish > Best Friend

Non-technical Visit Notes:

Technical parts of visit

Issue was addressed completely

0 1 2 3 4 5
Not Done > Complete

Did issue require a follow up call from you before completely resolved to your satisfaction?

No Yes

Technician was able to dedicate enough time to my visit(s)

0 1 2 3 4 5
Not Enough > Just Right

Technician appeared to know what they were doing

0 1 2 3 4 5
Clueless > Genius

Technician finished the job in an appropriate amount of time

0 1 2 3 4 5
Too Long > Just Right

Technical Visit Notes:

Overall

I would like to be contacted about this

 Yes No

I would rate my overall experience

0 1 2 3 4 5
Bad > Great

Overall Notes: