Contents
About Us
Scheduling
Billing Options
Invoicing
Services
About Us
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A Word from owner Brandon Hamilton :
Two things brought me to IT. 1) I love to troubleshoot and fix problems 2) I enjoy working with people. I've drafted a team that shares these same values. You'll find that Rocky Mountain Tech Team is highly knowledgeable and employs friendly people that you'd probably like to have a coffee or beer with at the end of the day. We build our business upon the success of yours, in that sense we are all on the same team. To the success of us all. Cheers!
Mission Statement
Grow to become Boulder and Denver Metro area’s premier IT consulting firm implementing the most stable technology solutions relevant to small and medium businesses
As we grow and continue to service our existing customers, we will strive to use the following guidelines:
- Get to know the customer and their business so that we may address their unique needs and suggest ways utilize technology for increasing their bottom line
- Be friendly, easy to work with, and explain technical situations in a way that is easy to understand. This is what sets us apart from our competitors
- Strive for a two hour response time to voicemails and emails
- See all implementations through to 100% completion and 100% satisfaction
- Be proactive rather than reactive, encourage routine maintenance visits with our customers
Contacting Us:
We have many options for contacting RMTT. Please be aware that our technicians strive to return calls as soon as possible, but if you need to get a hold of us immediately please consider calling our main number
at 303.732.3200.
Also note that our phones simultaneously ring our cell phones out in the field (By the way, we do sell the VoIP service that allow us to do this if this would help your business)
- Phone: 303.732.3200
- Email: info@rmtt.com
- Form on Website: http://rmtechteam.com/contact.shtml
- Extension List:
- Jessica Taylor (office manager): ext 100
- Brandon Hamilton (owner): ext 101
- Derek Buranen (network engineer): ext 102
- Laurie Zimmerman (network engineer): ext 103
- MacWorks (mac engineers): ext 104
- William Kendrick (telecom consulting): ext 105
- Matthew Jordan (network engineer): ext 106
- Chris Leonard (cabling): ext 107
- David Baker (mac engineer): ext 108
- Matt Kaune (web design): ext 109
- Peter Billig (network engineer): ext 110
Meet the full team
Scheduling(Back to top)
three types of visits that we can schedule
- Onsite Visit: We are happy to come onsite to your primary business location, any remote locations, or home offices. We have a one hour minimum for onsite visits enforced at the technician's discretion
- Remote Support:
 We have a remote support tool that allows us to help you out anywhere you have an internet connection (yes, we've used it over seas). To get going, all you need is an RMTT icon on your desktop downloadable at http://rmtt.com/remote. With this tool, your desktop pops up on ours and we are able to help you work through any questions you may have. Remote support has a minimum of 15 minutes enforced at the technician's discretion.
- Phone Support:
We are happy to spend a few minutes with you on the phone to help resolve any issues you may be having. Phone support has a minimum of 15 minutes enforced at the technician's discretion
Other Scheduling Notes
- We employ a full time office manager that manages the schedules for all technicians.
- Sometimes our technicians get tied up with other clients and aren't able to get back to email and voicemail right away. Please call our main number at 303.732.3200 for scheduling. Even if you'd just like to get a quick remote session, our office manager can set aside 15 or 30 minutes in their calendar to help out.
- All billing is done in quarter hour increments
- We schedule a minimum of 1 hour for onsite visits
- We schedule 15 minute increments for remote and phone support
Billing Options
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Three types of Billing options
We offer three different billing options depending on the level of service needed. They range from extremely proactive to not very proactive at all. We find most clients are happiest with the Maintenance Contract or Prepaid Blocks of Time because of the proactive factor. With most new clients there will likely be an overflow of hours to get to stable ground.
- Maintenance Contracts: an RMTT maintenance contract guarantees routine proactive visits on a schedule that is matched with the needs of your business. For example, we may schedule a visit every 1st and 3rd Thursday of the month in the afternoon. By proactively managing your systems we are often able to detect issues before they become problems that affect productivity. It’s also nice for your staff to get used to a routine visit and look forward to a consistent time to get any questions answered. Price discounts are offered depending on the number of hours committed. If you have a busy month and go over the preset amount, it will be billed at the lower contracted rate (not our full rate of $120/hr). The fine print on this plan is that there is not rollover. There is no annual agreement, can be cancelled at any time and will revert to the As-Scheduled visit rate at the end of the month cancelled.
- Prepaid Blocks of Time: A prepaid block of time is a flexible way to control when your hours are used and still take advantage of a lower rate. We do encourage routine visits with this plan similar to the maintenance contract. We sell the following blocks:
- 20 hours: $2,160 (10% off)
- 40 hours: $4,080 (15% off)
- 60 hours: $5,760 (20% off)
- As Scheduled Visits: This is the more traditional ‘we only come when you call us for a visit’ option. In this scenario we are not able to be as proactive. We bill these visits at our standard hourly rate of $120/hr
Invoicing
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How invoices are sent
- By default we send invoices via email to your billing contact. If you'd ever like to change, send an email to billing@rmtechteam.com
- Alternatively, you can receive invoices by US Mail, just let us know if you'd prefer this
When Invoices are sent and due
- Invoices are processed and sent weekly
- We bill with net 30 terms for labor
- All hardware/software invoices are due net 10
How to pay an invoice
Billing Questions or Changes
- If you have any questions about your bill or how to pay, email billing@rmtechteam.com
- If you'd like to provide feedback on the visit, please visit http://rmtechteam.com/survey
- We aim for 100% satisfaction, please let us know if you have any questions on your bill
Services
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Service Offering
- We aim to be a one stop shop for technology needs and would like to be the one number you call when you need help
- If we can't help you ourselves, we'll connect you with the people that can
comprehensive list of our services:
- Network, Server, Laptop Desktop - Setup, Support and Repair
- Dell Sales and Support
- CAT5/Telecom Cabling
- Smartphones/Blackberry
- Spam Filtering
- Backup
- AntiVirus, AntiSpyware
- Office Setup/Relocation
- Switchvox Phone Systems
- Calendar sharing
- WiFi
- PC, Mac, Linux
- Home Theater
- Remote Support
- All services found at http://rmtechteam.com/services.shtml
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