Eaglesoft not connecting to database

We recently replaced a workstation at a local dentist office. We were able to ping the server by both IP and hostname, same version of Eaglesoft running on the server and the workstation, we can access the DATA file.

However we constantly received the following error:

“Database server not found”

We uninstalled and reinstalled EagleSoft, rebooted server, rebooted workstation, uninstalled bitdefender, disabled firewall, ensured all updates are done … contacted EagleSoft support and were still not able to get a connection. After working with EagleSoft support for some time, the issue was resolved.

The Solution

Easglesoft Server name which is typically “Patterson” by default had been changed to the server’s WINS name.