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Office365 – Setting Up 2 Factor Authentication (After Administrator Activation)

Your Office 365 system administrator has turned on 2 Factor Authentication for your account and now it is prompting you to set it up.  Follow these directions to make it happen! Sign in with your office 365 account at office.com After you enter your password you will see this prompt, click “next” From the drop down menu, select “mobile app” and click the “use verification code” radio button below. Then click the “Set up” button. [...]

April 29th, 2020|Tags: , |

Google Workspace – Setting Up 2 Factor Authentication

The time has come to secure your Google / G Suite / Google Workspace login with 2 Factor Authentication.  Follow these directions to make it happen! Sign into your G Suite / Google account via gmail.com Click the account button in the top right corner of your browser window then click the "Manage your Google Account" button Select “Security” from your options on the left side of the browser window Click on “2-Step Verification” Click [...]

April 22nd, 2020|Tags: , |

pfSense – Isolate vLANs with an Interface Group

The Use Case One pfSense with multiple vLANs that need to be locked down or isolated from each other. Also, need to block many vLANs from being able to access the pfSense web interface.  For example, an environment where you host servers for different clients The Theory Firewall rules are process in this order:  Floating>Interface Group>Interface.  Create a Floating rule to allow pfSense access to the LANs/Devices that should be allowed to access the pfSense [...]

April 20th, 2020|Tags: |

Romexis – Resolve error loading didapi.dll when opening Romexis

This error can occur under two different scenarios. Follow the steps accordingly depending on the scenario. It is related to the file required to capture 2-D panoramic x-rays. If the PC is just for viewing and NOT acquiring go to the Viewing PC section. If it is an acquisition PC then go to the Acquisition PC section. Viewing PC Open Romexis and click ok on the didapi error. Click on the admin button in lower [...]

April 8th, 2020|Tags: |

RMTT Proactive Services – Using your home printer when remoted in

It should work by just doing this Connect to Proactive and switch to using Remote Desktop Printing to your local printer requires you to switch from the default remote tool (Take Control) to Remote Desktop (RDP) Click the green icon next to the computer you wish to remote onto (First time only) – install the application TakeControl by clicking on the download link that pops up Choose Open SolarWinds Take Control In the Drop Down, [...]

March 19th, 2020|Tags: , , |

RMTT Proactive Services – How to get connected

[no_toc] What is it? Remote Access is a feature of RMTT Proactive Services, it's included in your monthly license fee.  This allows you to connect to your office computer from home or on the road How do I enable it? For security purposes, Remote Access is disabled by default.  If you'd like it turned on - just give us a shout at 303.732.3200, it's just a couple clicks on our end to turn it on [...]

March 19th, 2020|Tags: , |

RMTT Proactive Services – Setting Up 2 Factor Authentication

For your safety, RMTT has enabled two factor authentications on your remote access accounts. The next time you log in you will need to do the following: Download an authenticator app of your choosing to your mobile device Google Authenticator Microsoft Authenticator Authy Duo Mobile Open app and scan QR code – it will look like this when you login for the first time Hit Accept to accept the SolarWinds authentication token Type 6 digit [...]

March 18th, 2020|Tags: , , |

VPN – Connecting to your office via OpenVPN

If you've already been setup to connect to your office remotely via OpenVPN, here's a reminder on how to connect while you are offsite. If any of these steps don't make sense or don't seem accurate - please give us a call at 303.732.3200 or email dispatch@rmtt.com and we'll help you out. Windows In your System Tray (area by the clock), you'll see an OpenVPN icon Right click this icon and click Connect When prompted, [...]

March 16th, 2020|Tags: , |

DUO – Setting up Multi-Factor Authentication for OpenVPN on pfSense

This tutorial requires that you have RADIUS configured for authentication between your pfSense and AD/LDAP server and that OpenVPN services have already been configured. If you have not already done so, please start with this article and follow Setup using Active Directory method. Install Duo Authentication Proxy on a device that is NOT your AD/LDAP server Login to your Duo Admin Panel Select proper customer Select Applications Select Protect an Application Search for RADIUS and [...]

January 31st, 2020|Tags: , , |

Dolphin slow to read server data / slowness after Windows 10 upgrade

Windows 10 Update v1803 may cause performance issues with your Dolphin system. Specifically, it can cause a delay with Windows reading the Dolphin data on your server. This can trickle down to any Dolphin process that accesses the data including, but not limited to: Launching Dolphin Imaging Patient Lookup in Dolphin Imaging Capturing Images Saving Documents into the Document Organizer in Dolphin Management Opening a Patient Document folder Microsoft RDP Protocols for those that use [...]

January 22nd, 2020|Tags: , |

Windows scatter when logging in or desktop icons move randomly

This is a common issue with DisplayPort when using multiple monitors, especially with higher than 2k resolution. Sometimes windows will be sized to 1024x768, other times they are just scattered everywhere, etc. This solution works if your monitors don't support disabling EDID or DDC/CI settings and if changing the CX/CY registry keys fail (that option seems to work for AMD drivers). In the past you could use Persistent Windows (back with Windows 7 and before) [...]

January 16th, 2020|Tags: , |

WSB – Deleting Old Versions

If you are trying to free up some space on an backup drive (IE, to make room while migrating from Acronis), here are some tips: See how many backups are on the drive: wbadmin get versions Delete all but the 30 most recent backups: wbadmin delete backup -keepVersions:30 This will take a while if you have a lot of backups and will require some babysitting if there are bad backups listed

December 6th, 2019|Tags: |
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