Find all encrypted files in Windows
We were recently troubleshooting an issue where CrashPlan was not reaching 100% complete for the 15 minute backup increments. Since we weren't seeing any failures in the backup logs to identify which files were not being successfully verified as backed up—the most likely cause was encrypted files or folders. We found a command that greatly helped us locate the encrypted files causing the backup issues. Run this in Powershell as Admin and it will list [...]
Ubiquiti update causes Guest Network issues
A recent update on Ubiquiti did something .... less than ideal. For guest networks, it auto-checked a feature which causes problems. Essentially, it prevents the user from getting a DHCP address. So make sure when you set up a wireless network (especially guest) to uncheck “Block LAN to WLAN Multicast and Broadcast Data.” They will likely patch this at some point, but until then just make sure. We went in to each site and [...]
Saying goodbye to a member of our family
It’s with incredible sadness to share that Laurie Zimmerman passed away in late February of this year. We had the pleasure of knowing Laurie since 2004, she was a huge part of the beginning and success of RMTT. She was not only a fantastic technician but was a wonderful human being who was adored by her clients and co-workers alike. We miss her like crazy. A 529 College savings fund has been setup for her [...]
Speed up your Internet with faster DNS
Via Gizmodo, Cloudflare has recently launched its own DNS service that has blazing speeds for resolving website addresses. DNS, or Domain Name System, is how your computer looks up where to deliver pages to your web browser from. For example, when you type in facebook.com, the first thing your computer does is ask a DNS server where Google's web page is stored. The DNS server has a giant list of what the internet address of [...]
Resizing Windows Server 2008 Partitions
The Question What tools do you use to resize Windows Server 2008 partitions? Boot is fine. I’ve got the server offline and gparted is not seeing the partitions. The Winner The paid license of IM-Magic Partition Resizer Free The Conversation AOEMI Paritition Assistant but it does not work on server OS live, you have to use the boot disc. I don’t know of any free softwares that let you manage partitions live, most require a [...]
RMTT Family Bowling Party 2018
RMTT got together last weekend for our First Annual Family Bowling Party with our client, Coal Creek Bowling Center in Lafayette, CO. We all had a great time and it was the perfect occasion for all of the families and kids to get together for a fun afternoon of pizza, pitchers of drinks and of course lots of fun bowling! The highlight of the day was John busting out a 236 with 7 strikes [...]
DNS – Configuring reverse lookups
To configure a DNS reverse lookup zone Click Start, click Administrative Tools, and then click DNS. The DNS Manager opens. In DNS Manager, if it is not already expanded, double-click the server name to expand the tree. For example, if the DNS server name is AD-DNS-01, double-click AD-DNS-01. Select Reverse Lookup Zones, right-click Reverse Lookup Zones, and then click New Zone. The New Zone Wizard opens. In Welcome to the New Zone Wizard, click Next. In Zone Type, select one of the following: Primary zone [...]
Adobe Creative Cloud – Repair when no Apps will Open
To repair issues with adobe creative cloud when OS reinstall is not an option, you will need to download Revo Uninstaller. Use this to remove all Adobe products from the computer (including Reader). Make sure to delete all registry keys and files with Revo. Reboot the computer after this. After the reboot, search the entire C: drive (or any drive adobe was installed on) for “Adobe” and delete anything found. You will need to remove [...]
How to prevent iOS updates from applying
To stop an update on your iPhone, you will need to first select the option to Install Later when prompted. This will require that you manually update in the future. Go into the Settings app. 2. Go to General > Storage & iCloud Usage 3. Go to Manage Storage (under "Storage" not "iCloud") 4. Select the downloaded iOS update (in this case iOS 11) in the list 5. Select Delete Update Alternatively, you can select [...]
Windows 10 – How to fix mapped drives disappearing when there is no network connection
If you are applying GPOs that create mapped drives in Windows 10, you may find that the drives disappear if the user logs in away from the local area network. To solve this problem, edit the mapped drive GPO under User Policies > Preferences > Windows Settings > Drive Maps Right click your mapped drive and go to properties. Check the "Reconnect" box. If you are using Home Folders for your user accounts, create a [...]
Dentrix – Resolve error when running Quick Letters “Letter Creation Failed”
Start with reinstalling Office, ensuring to use MS Fixit that goes through and deletes all keys, or just revo it - REBOOT BETWEEN UNINSTALL/INSTALL Before starting Dentrix, open Word, go to Trust Center Settings and set Trusted Locations to Allow Trusted Locations on my network, then add new location and add path of where your docs are (probably \\[servername]\DTXCommon\Doc Now you can start Dentrix and you should be good to go. If things still aren't [...]
Accessing Proactive from an Android Device
To access your computer via Proactive from an Android phone or Tablet, simply download "MSP N-Central Mobile" from the Play Store. Once installed, you can login using your normal credentials, and placing the URL you normally go to (https://proactive.rmtt.com) in the Server Name section (at top), as seen here Once logged in, click on your device, then select the remote control option, as seen here This will connect via MSPConnect, and you will be presented [...]
Third Place at Pikes Peak International Raceway
Congratulations to José for his third place finish in the Production Cup 250 at Pikes Peak International Raceway this weekend! José ran in the second round of the Motorcycle Roadracing Association's 2017 season on his Kawasaki Ninja.
RMTT Proactive Services – Using Multiple monitors at home
Set Multiple Monitors as the default for Remote Desktop (you only need to do this once) Open “Start” menu Type: “remote” to help find Remote desktop connection Select Remote Desktop Connection Select Show Options Select Display Tab Check (or uncheck if only 1 monitor preferred) Use all Monitors Go back to General tab Select Save Connect to Proactive using Remote Desktop Click the green icon next to the computer you wish to remote onto [...]
Quickbooks – Misc Issues
QB 2016+ & MS Office 2010- Issue: QB and MS Office are not compatible with each other. QB is unable to send via Outlook. Resolution: Install the "Microsoft Access Database Engine" for the version of Office you have. Restart the computer and QB and Office should now be able to talk to each other. Intuit Back-Up: Issue: QB data protect not backing up data. "Unable to backup data. Data file is open by another user" [...]
