RMTT Happy Hour: 4 Noses Brewing
April's Social Happy Hour was in Broomfield at 4 Noses Brewing on their outdoor patio. 4 Noses is a family brewing operation started in 2008 and opened their taproom in May of 2014. They were looking for a location where they could stand out and be a real part of the community. Their mission is to be a socially responsible brewery of extraordinary passion and creativity, constantly crafting unique and classic styles. With 17 beers on tap, [...]
How to remotely access your computer with RMTT Proactive (PC)
Verify you have the latest version of Java by going here (in Internet Explorer): https://www.java.com/verify/ Navigate to https://proactive.rmtt.com Ask your RMTT Engineer what your username and password should be Username may be the same as what you use in the office, but requires the 'domain.ext\username' format - this can be tricky... if you don't know your domain.ext, just give us a call. Be sure to use the correct slash as shown below. It is typically [...]
Turning the Eaglesoft Error Checking Utility Off
Window 7 - 64 bit Go into the registry editor. Go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AeDebug. Rename Debugger to OLDDebugger and Auto to OLDAuto. Exit the Registry Editor. (For Window 7 32 bit, follow the same steps above, but omit Wow6432Node from the registry path.) Windows XP: In order to disable the Eaglesoft error checking utility, take the following steps: Go into the registry editor. Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug. Rename Auto and Debugger to ESAuto and ESDebugger. [...]
Dell – DRAC (Dell Remote Access Controller)
The Dell remote access controller (iDRAC) is a very useful tool for accessing a Dell server out of band. As long as the server has power you should be able to access the web interface of the iDRAC and control it. Even if the operating system is locked up you can access the iDRAC and reboot the machine. Some setup steps are necessary first. Assign an IP address to the iDRAC Access Server Administrator (OMSA) [...]
Denver Urban Matters’ Hope Benefit 2016
The Denver Urban Matters’ Hope Benefit (get ready for an announcement about a name change from Denver Urban Ministries) is upon us again. This year will be a great party because we are celebrating 35 years, and an important one because we need the money - there’s been some changes in the way many foundations are awarding grants which has caused DenUM to be shut out from some money we’ve had access to in the [...]
Interactive Services Detection
If this Interactive Services Detection window pops up on a computer and returns even after closing, it was most likely caused by an update and the fix is as follows: Select "View the message" and a Microsoft Silverlight installer will appear Make sure to unselect these boxes: Clicking 'Install now' should now get rid of the pop-up messages regarding Interactive Services Detection If the boxes were selected, these resources should help in switch major browsers [...]
Fixing Outlook Crashes after 11/11/15 updates
Something in Windows Update KB3097877 is causing Outlook to become unresponsive and crash, so far the best fix is to uninstall this update. The instructions to do so are as follows. First step is to click the Start button and type in "installed updates" in the search bar Click on "View installed updates" this will open a new control panel window, it may take several minutes to load In the top right of this window [...]
RMTT Opinion on using Outlook with Google Mail
According to Google, Microsoft Outlook is supported as front end for Google Mail either via: IMAP: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018,1665137 This only syncs mail, not calendar/contacts/etc. Google Apps Sync tool (paid version of Google Apps required): https://tools.google.com/dlpage/gappssync Syncs mail/calendar/contacts/etc. The Problem: What we've found at RMTT is that this is true - until it's not. Both of these solutions work great until they hit a hiccup, then it requires hours of our billable time to reset Outlook/Google Mail to [...]
Mac – Antivirus / AntiMalware
Scanning Software Avast - https://www.avast.com/en-us/free-mac-security (Recommended) WebRoot - http://www.webroot.com/us/en/home/products/mac Intego - http://www.intego.com/business/virus-barrier Adware Cleaning & Detection (not Prevention) AdWareMedic - http://www.adwaremedic.com/index.php (Highly Recommended)
Dolphin – How to manually update
If a computer fails to update automatically, it will refuse to launch until its version matches the other computers on the network. Even better, if it does manage to launch then all the other computers on the network will get errors telling them someone is out of date. The fix is to go to \\Server_With_Dolphin\DOLPHIN\Working\Data\DUS\Updates Files for updates are labeled UPDT[Date][Version].exe Find the most recent version or version applicable, copy the exe to the workstation in [...]
Eaglesoft .NET Framework Errors
For Eaglesoft .NET Framework errors that cause application crashes similar to above the problem is versioning For Version 16, make sure to remove any .NET 4.5 versions (through "Programs and Features") Then while in "Programs and Features" click "Turn Windows features on or off" Make sure .NET 3.5 is selected Reboot Celebrate your victory
Carestream: Fix Locked Patient Charts in PracticeWorks
When PW locks up a patient chart/file/etc even though no one is actually using it, do the following. Make sure everyone is logged out of PW On the host server, open PSQL Monitor either by searching or in the Pervasive\Utilities folder in Start Menu Select MicroKernel > Active Sessions... Select "Delete All Sessions" then "yes" Everyone should have access again
Craestream: PracticeWorks and Printers
This is for when PW starts throwing and error "The printer 'HP OfficeJetLaser 5280CwDn Pro' is not installed on this machine!" First, open the program 'Configuration for CS PracticeWorks' Go to Documents > This user's defaults Select the printer to set as the default and click okay Do NOT select the option for setting the entire office's defaults Open up the PWORKS directory, usually directly in C:\ Search/Scroll to PWORKS.INI (it can be edited with [...]
Carestream: Disable SMBv2 for Pervasive
SMB2 to SMB1 on 2008 R2 Registry To enable or disable SMBv2 on the SMB server, configure the following registry key: Registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters Registry entry: SMB2 REG_DWORD: 0 = Disabled REG_DWORD: 1 = Enabled Default: 1 = Enabled Batch File Available at: T:\Dental\Softdent Speedfix.bat Realtime To disable SMBv2 and SMBv3 on the SMB server, run the following cmdlet: Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters" SMB2 -Type DWORD -Value 0 -Force Client Side To disable SMBv2 and SMBv3 [...]
Dexis – Adding a Platinum Sensor
This is for Dexis brand sensors that connect directly to a USB port. Get serial number from cable of sensor that is to be added to the system Download "DEXIS Platinum Sensor Installation" folder from T:\Dental folder Change the numeric portion in each the 3 calibration file names to match the serial number to be added Run the "DEXIS_Platinum_Sensor_Files.exe" on that computer Check that the serial number in the installer window matches the sensor to [...]
